Privacy Policy

Eden Gardens and Garden Centre - Privacy Policy

Eden Gardens and Garden Centre is committed to complying with the National Privacy Principles as set out in the Privacy Act 1988 that apply to the way personal information is collected, stored and used or disclosed.

This Privacy Policy has been developed as we recognise the right of clients, customers, staff, candidates and members of the public to keep their personal information private, and sets out the way in which we manage your personal information and safeguard your privacy, and will be provided to anyone on request.

Eden Gardens will make all reasonable efforts to ensure that the information held is protected against misuse, loss, unauthorised access, modification or disclosure.

What information do we collect about you?

Eden Gardens only collects personal information necessary for our function and activities and where practical, the purpose for which we collect personal information will be made clear at the time of collection. We will also take reasonable steps to destroy personal information we no longer need.

The type of information we collect may include:

• Customer’s first name, surname, contact details and information on special interests.
• During the recruitment process, applicant’s name, contact details, skills, qualifications, nationality, professional association memberships or accreditations, interests, employment history, references and past responsibilities. This information will only be used for the purposes of assessing suitability and will be destroyed at finalisation of the recruitment process.

How do we collect this information?
Eden Gardens only collects personal information from individuals. This information may be collected when you provide details in person, in writing, over the phone or via the internet. This may include when you:

• Fill in an application form for one of our products or services
• Enter special offers and competitions
• Request a service or particular product
• Provide information over the internet
• Enrol in education and training courses
• Provide feedback to education and training courses

How do we use and disclose your information?

Eden Gardens may use your information for a range of purposes, as outlined below, but will not disclose your information to any third party unless specified at the time of information collection, or authorised or required by law.

Generally, Eden Gardens collects and stores information for the following purposes:
• To allow us to inform you about Eden Gardens products and services. This information may include: details about upcoming events and special offers, and business services and be disseminated via email, phone, and post.
• To organise and conduct Eden Gardens events, functions and seminars.
• To keep you informed of new developments we believe may be of interest to you. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further communications;
• To answer your enquiries and provide services that you have requested from Eden Gardens.
• To allow us to evaluate and mange job applications and inquiries regarding employment with Eden Gardens.

Need to change or review your details?

Should your personal information be out-of-date or inaccurate or you would like your details to be removed from our database, please contact our Privacy Officer in writing. In most cases, we will give you access to the personal information we hold about you. To access information held about you, you will need to provide proof of your identity. We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.

Our Privacy Officer will acknowledge your request as soon as possible (at least within 14 days) and will investigate all requests / complaints.
 

Security
Eden Gardens takes all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.
We use a variety of physical and electronic security measures including restricting access to our office, firewalls and secure databases. However, e-mail is not generally a secure way to communicate and you should be aware of this when sending personal information to us by e-mail.
All care is taken to ensure that the Eden Gardens website and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

How to contact us?

If you would like any further information about the Eden Gardens Privacy Policy or about the way we manage your personal information contact us via phone 02 9491 9900 or email info@edengardens.com.au . Any queries, problems, complaints or requests to access or change personal information can be posted to 301 Lane Cove Road, North Ryde NSW 2113, marked Attention Privacy Officer.

Changes to this Privacy Policy

We may from time to time, review and amend this Privacy Policy. We reserve the right to change this Privacy Policy at any time.

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