New Level of Service


What makes the difference between a good garden centre and a great garden centre is its level of service.

Every customer will love the fabulous new service standards. Every customer can discover practical information, practical solutions and find inspiration in our beautiful, living stores.

Discover Eden’s New Level of Service. Five great new services available every week - 52 weeks a year! Ask the Eden team

Whats On Offer?

  1. Plant Doctor (Drop-off service available)
    Monday: 9:30am to 10.30am Thursday 9.30am to 10.30am Saturday: 9:30am to 10.30am

  2. Backyard Briefing 
    Tuesday: 9:30am to 10:30am Friday: 9:30am to 10:30am Sunday: 9:30am to 10:30am

  3. Plant ID (Drop-off service available) 
    Monday: 2:30pm to 3:30pm Thursday: 2:30pm to 3:30pm Saturday: 2:30pm to 3:30pm

  4. Landscape Plan Briefing 
    Tuesday: 2:30pm to 3:00pm Friday: 2:30pm to 3:00pm Sunday: 2:30pm to 3:00pm

  5. Soil Test 
    Drop-off Service Only
new level of service 1


Plant Doctor

See a problem with your garden that you just can’t figure out? Then ask the Eden Team! Simply visit during the scheduled session times OR discover the ease of our all day sample drop-off service.

Two Easy Steps to Curing Your Plant:

1. Bring your sample* along to a free personal consultation and diagnosis by one of
our expert Green Team horticulturists at the below times.


Complete the Plant Doctor Admission form and leave it in our expert hands.

The Green Team will diagnose your problem and notify you that the results are ready for
pick up the next day.

2. Come into our store and collect your results!
We will also include our expert advice on how to fix your problem.

*Please Note: Your sample will need to be fresh, under 20cm in length, not dry and packaged
in a sealed plastic bag to avoid spread of disease.

See a problem with your garden that you just can’t figure out? Then ask the Eden Team! Simply visit during the scheduled session times OR discover the ease of our all day sample drop-off service.

* We will notify you when the results are ready to be picked up and give you a prescription. Your problem will be solved!

Click here to make a booking 

Plant Doctor Consultation Times:

Mondays: 9:30am to 10:30am
Thursdays: 9:30am to 10:30am
Saturdays: 9:30am to 10:30am

Eden Gardens Plant Doctor

Backyard Briefing

Running dry on ideas for you new backyard?

Use our Backyard Briefing Service! In these short free sessions you can consult, one on one, with our Green Team. You will learn what steps you need to take in order for your backyard makeover to progress. We can explain all the services we offer and which one would be most suitable to you and your needs. 

 Eden Gardens Backyard briefing

Plant Identification

Ever thought to yourself “I wish I knew the name of that beautiful plant?”

Well now it's easy to find out. Just use our new and free Plant ID service!

Our Green Team experts will be running three scheduled sessions a week
(as listed below) to help you find the name of everyday plants.

Please bring a correct sample* of your plant so that we have the best opportunity
at giving you the correct results.

*This means it must be fresh, under 20cm, not dry and packaged in a plastic bag.

You can also access our drop-off service in which you simply visit our
Information Kiosk to complete a “Plant ID Service” form and place it with your plant
sample in the provided plastic bags.

We will notify you when the results are ready to be picked up in store. Come in at
any time during open hours to collect them. It’s that simple!

Plant Identification Consultation Times:

Mondays: 2:30pm to 3:30pm
Thursdays: 2:30pm to 3:30pm
Saturdays: 2:30pm to 3:30pm

 Plant ID

Landscape Plan Briefing

This great new service allows you to bring in your garden plans and landscape drawings to have a chat with our Green Team experts. We have one of the most extensive ranges of plants in Sydney and 2.5 acres of worldclass landscaped gardens to see. You can really get a clear picture of what your garden plans will look like in reality. To guide you foward we have a range of extensive services to offer. Ask the Eden Team at your landscape briefing.

 Eden Landscape

Soil Testing

Plants not thriving like they should?

It might be your soil.

Visit our Information Kiosk to get your soil tested today by our Green Team Horticulturists.

Please bring a small sample of your soil packaged in a plastic bag accompanied by
a completed “Soil Test” form (please see below).

Leave it in our expert hands and you will be notified the next day that your results are ready 
to be picked up.

Eden has everything you need to get your plants thriving and your garden looking great.

Price:  $10

This is a drop-off Service only.

 Eden Gardens Soil Test